Reference

Terms That Govern Your VIPTK Account

These terms set out what you agree to when you access VIPTK, make deposits via bKash, Nagad, or Rocket, and use any part of the platform. Access and eligibility depend on your local law and the regions where this service is permitted.

Account EligibilityPayment TermsWallet RulesAccess Conditions
VIPTK Terms That Govern Your VIPTK Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on VIPTK to ask about a specific clause, account restriction, or payment condition. Responses are in English.
Email Support Send a written query about these terms to our support address. Include your registered mobile number so we can locate your account quickly.
Account Help Centre The Help Centre in your account menu covers common terms questions — wallet verification steps, account suspension reasons, and how to request a review.
HOW WE OPERATE

How VIPTK Handles Your Account Data

We collect only what is needed to run your account, verify wallet transactions through bKash, Nagad, or Rocket, and meet our obligations under applicable rules. Your data is not sold to third parties. You can request a copy of your account data or ask us to close your account by contacting support through live chat or email.

Data Retention

We keep transaction records and account details for as long as required by applicable rules. When retention is no longer needed, data is deleted from active systems.

Account Security

Your account is protected by OTP verification on login. Never share your PIN or OTP with anyone — our team will never ask for it through chat or email.

Cookie Use

We use session cookies to keep you logged in across pages and to remember your preferred payment method. You can clear cookies from your browser settings at any time.

Change Requests

To update your registered mobile number, wallet details, or request account closure, contact support via live chat. Identity verification is required before any change is processed.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach us through live chat or the Help Centre in your account.

Account access depends on your local law and the regions where this service is permitted. It is your responsibility to confirm that access is lawful where you are before registering.

We may suspend or permanently close an account that breaches these terms. You will be notified through your registered contact, and any pending wallet transactions may be held pending review.

Yes. Contact support via live chat or email with your registered mobile number. We will process the request after verifying your identity, in line with applicable data rules.

Send a closure request through live chat or email. We will verify your identity, confirm any outstanding wallet balance, and complete the closure within the timeframe stated in our response.

We may update these terms at any time. The revised version is posted on this page. Continuing to use your account after a change means you accept the updated terms.

We store only the wallet reference needed to process your transaction. Full wallet credentials are never held on our servers. Verification happens through the payment provider's own flow.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.